About the Client Services Officer (Medical) role

Join a fast-paced, people-focused role where every interaction makes a difference. As the first point of contact, you'll help create positive experiences, connect people with care and support healthier, stronger communities.

This onsite role offers meaningful face-to-face client contact and direct community impact every day. Reporting to the Medical Services Coordinator, this is an ongoing full-time role (1.0 FTE) based across our Northern Suburbs locations.

Your Passion and Commitment will see you:

• Deliver exceptional customer service to clients, visitors and stakeholders.
• Manage reception, call centre tasks, referrals, client fees, appointments and enquiries. 
• Support clinical staff, students, and volunteers with day-to-day administration.
• Drive continuous improvement and support quality and client satisfaction initiatives.
• Process service requests and triage clients in line with procedures.

To succeed in this role you will have:

• Strong customer service skills with relevant experience.
• Ability to effectively organise and manage tasks.
• Demonstrates strong problem-solving skills and a commitment to continuous improvement.
• Ability to manage a high volume of calls and client-facing interactions.
• Proficient in computer applications, including Word, Excel, Internet Explorer, and Outlook.
• Familiarity with or ability to learn Client Management Systems such as Maica, Best Practice and Titanium.​​​​​​ (desired)

For further information about this role, please refer to the position description (available via the YourCH Careers Hub). 

YourCH Culture & Benefits

YourCH has fostered an organisation-wide supportive and diverse team that allows staff to bring their whole self to work, both personally and professionally. You'll join a team focused on reflecting the diverse communities we serve and we will work with you to ensure a safe, affirming workplace by addressing any barriers you may experience to full participation. We offer:

• True flexibility in a supportive work environment to be yourself and balance your personal and professional responsibilities.
• Opportunities for development and training to grow your skills and career.
• Access to internal inclusion Networks like our LGBTIQA+ Rainbow Pride Network (and more starting soon).
• Eligibility for not-for-profit Salary Packaging Options including $15,900 annually and $2,650 Meal and Entertainment allowance per FBT year.
• Being an environmentally conscious employer part of the Global Green and Healthy Hospitals network.

Submit your application today!

Applications for this role may be reviewed as they are received so we encourage you to apply as soon as possible!

If you still have any queries about the role please contact Alaa Bondok (she/her), Medical Services Manager on alaa.bondok@yourch.org.au.

Your Community Health is an Equal Opportunity and Child Safe employer who supports inclusiveness and diversity. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.