About the Client Services Officer role

The Client Services Officer plays a key role in creating an outstanding first impression for our clients. You’ll manage reception, coordinate appointments and maintain client records, all while building meaningful connections through friendly, professional interactions. 

This part-time role (32 hours per week or 0.842 FTE) reports directly to the Access Lead. Offices located in the Northern Suburbs. 

Your Passion and Commitment will see you:

• Deliver exceptional customer service to clients and stakeholders.
• Manage reception, answer calls, schedule appointments, and handle inquiries.
• Maintain accurate client records for seamless service delivery.
• Coordinate client requests and support management systems.
• Assist clinical and client-facing staff with administrative tasks.

To succeed in this role you will have:

• Highly developed customer service skills with relevant experience.
• Ability to manage a high volume of client-facing interactions.
• Sound knowledge of computer applications, including Word, Excel, and Outlook.
• Ability to support team members and work cohesively across the organisation.

For further information about this role, please refer to the position description (available via the YourCH Careers Hub). 

YourCH Culture and Benefits

YourCH has fostered an organisation-wide supportive and diverse team that allows staff to bring their whole self to work, both personally and professionally. You'll join a team focused on reflecting the diverse communities we serve and we will work with you to ensure a safe, affirming workplace by addressing any barriers you may experience to full participation. We offer:

• True flexibility in a supportive work environment to be yourself and balance your personal and professional responsibilities.
• Opportunities for development and training to grow your skills and career.
• Access to internal inclusion Networks like our LGBTIQA+ Rainbow Pride Network (and more starting soon).
• Eligibility for not-for-profit Salary Packaging Options including $15,900 annually and $2,650 Meal and Entertainment allowance per FBT year.
• Being an environmentally conscious employer part of the Global Green and Healthy Hospitals network.

Submit your application today!

Applications for this role may be reviewed as they are received so we encourage you to apply as soon as possible!

If you still have any queries about the role please contact Deepak Gunnam (he/him), Access Manager, at deepak.gunnam@yourch.org.au.

Your Community Health is an Equal Opportunity and Child Safe employer who supports inclusiveness and diversity. We are dedicated to attracting and retaining people from a diverse background, including but not limited to, those identifying as LGBTIQ, Aboriginal and Torres Strait Islander, people from cultural and linguistically diverse (CALD) backgrounds, and people with a disability.